FAQ Last update 2 months ago
What is NextGenDigital?
NextGenDigital is an online freelance marketplace based in Germany. We connect clients with freelancers for gigs and project-based work, offering a secure and simple platform to get work done.
How does NextGenDigital work?
Clients post gigs or projects, freelancers apply or bid, and once terms are agreed, work begins. Payments are processed securely, with a 15% commission and 5% service fee deducted per order.
What is the 15% commission?
We charge a 15% commission on every completed order as our fee for connecting clients and freelancers and maintaining the platform. This is deducted from the total order value before payout.
What is the 5% service fee?
The 5% service fee covers operational costs like payment processing and platform upkeep. It’s separate from the commission and added to each order. VAT (e.g., 19%) may apply if we’re not under the small business exemption.
When do freelancers get paid?
Freelancers receive payouts [e.g., weekly/monthly] after an order is completed, minus the 15% commission and 5% service fee. Payments are sent to your registered account via [e.g., Stripe].
Can I cancel an order?
Clients can cancel within 14 days of ordering, unless the freelancer has started work with your consent. Email us at info@next-gen-digital.de with your order number to cancel.
How do I contact support?
Reach us at info@next-gen-digital.de for any questions or issues. We aim to respond within 24–48 hours.